What My Clients Say
Sue has organised my overseas personal and business travel since I moved to New Zealand in 2006. She is always approachable, friendly and very professional. The benefit of having an experienced, knowledgeable broker looking after my arrangements makes booking travel quick and stress free. This was demonstrated in a recent holiday to Fiji with my wife, when Sue’s help in resolving an unexpected last minute flight change was invaluable. I have every confidence that my travel arrangements are in safe hands. Thank you Sue!!
Sunderland Marine Insurance Company Limited
Thank you Sue for helping us to co-ordinate the trip of a lifetime!
We had never used a travel agent before and now we know why people do.
Sue was always there to answer our emails while planning the holiday and kept us up to date with any changes.
We didn’t have any problems during our trip to Hawaii and all of our transfers from the airport to our hotels were seamless.
Sue scored us really reasonable flights and an upgrade at one of the Hotels we stayed in.
We can’t wait to plan our next holiday and I have already recommended Sue to a work colleague.
We can highly recommend Sue to friends and family and all the people we like.
Thanks Sue we couldn’t have done it without you.
Brendan and Verity Sidwell
Almost back a week now, still feeling tired and sore. To be expected I know. While the health slowed me up alot (which was always a gamble) I know, I have no regrets about going. Europe is a fascinating place with so much history. Loved the architecture and culture in each of he places we visited. Ended up staying in barcelona the whole time we were in Spain rather than shifting around, a good call. Morocco was a fascinating country, tour was good (just the two of us). Loved the Medinas, riad, markets, food. Ben did a couple of cooking classes in Italy, bought a tagine in Morocco so is keen to put his new skills to the test.
Thanks for all your support Sue, your planning made things so much easier.
Jill and Ben
(RIP Jill, thank you for entrusting your last overseas trip to my care, it was truly a pleasure)
Hi Sue, Ash and I would like to sincerely thank you for making our trip of a lifetime such an amazing experience. Your professionalism and the brilliant customer service we experienced in the planning, booking, follow-up whilst away (when the airline pilots were on strike), and having the courtesy and enthusiasm of wanting to meet over coffee on our return, to hear all about our experiences was greatly appreciated.
We could not recommend you more highly enough after what you kindly arranged for us without any hard sell or pressure despite us wanting to go outside the square a bit with the itinerary we planned despite have restrictive time frames and budget. Thanks so much Sue, you were awesome!! We not only look forward to doing business again but feel like we have gained a new friend too.
Love Karen and Ash xx
“When your son is getting married in a country you have never visited before and you want everything about your travel to go smoothly Sue is the person for the job! We had a most amazing time meeting our daughter-in-law’s family and celebrating their marriage in style in Cartagena, Colombia. Afterwards we explored Ecuador and then the beautiful city of Santiago en route home. Sue knows what we like, especially with accommodation options, and leaves nothing forgotten or overlooked in the planning. Sue is always available and quick to respond if anything does come up, it feels so good to have someone you know and trust behind everything. Thanks so much Sue, looking forward to the next trip already!”
Sarah & Mike, Mapua
I have been meaning to write to say what a fabulous holiday we had again, thanks to your impeccable planning and organisation. I am so pleased we took your advice and went for the tour you recommended in Turkey as it was a sublime experience. The tour guide was a most inspirational young man, fun to be with and extremely knowledgeable. We really enjoyed Turkey and would actually like to go back – we didn’t expect that. The rest of our holiday went – as usual – without a hitch. The arrangements for our journey of a lifetime on the Orient Express, the other travel in France, Sark and the UK all went exactly as planned.
I must say that the six years of holidays we have booked with you, have all been wonderful experiences and really well organised. You have always dealt with my questions, my – sometimes irrational – concerns and requests and my obsessions with patience and good humour. I sometimes wonder if you actually even have a life because I have received email replies from you at some very late hours. Although we have never experienced any problems with our travel, it is a comfort to know that you are so accessible if anything did ever go wrong.
As I write, I am in the middle of organising a short holiday this year and am already thinking about arrangements for next year. It really is so helpful to be able to contact you with a vague plot and then work together to turn it into something exciting.
Mary & Murray Garner
KERERU HOUSE- Clifftop Accommodation
For over 12 years Sue has taken care of all my personal and business overseas travel
requirements. I can recall only one problem arising in all that time and Sue quickly and
efficiently remedied it.
Prompt, thorough, pleasant, and professional, in all she does.
Sue makes travel easy. She is pleasure to work with.
Just wanted to say THANKS A MILLION!
The holiday was great – no glitches, no problems, just happiness and smiles all the way.
We’ll be back to see you for the next one … one day soon we hope???
Teressa and Brian
If you are looking for a Travel Agent to help you arrange your holiday, in New Zealand
or for Overseas, you can not do better than to see Sue Ketel. From the first time we dealt
with her over 16years ago, we have always had excellent service. She now our friend
as well as our Travel Agent. Nothing is ever too much trouble.
We have enjoyed every minute! Thank you, Sue!
Anne & Warick Inwood, Stoke, Nelson
We had a really great holiday thank you. We all got on really well together and chilled out
big time which is just what Pete and I needed. Josie had a ball at the markets.
The highlight for us all though was the Marriott Resort. It was just beautiful – like a wee
patch of paradise in what is essentially still a 3rd world country. The level of service there
and the standard of the resort couldn’t be faulted and is certainly many steps above anything
we have experienced before.
The temples in Bangkok were amazing. The elephant trek we did was lovely (arranged at
the resort) and the boat trip to Phi Phi was lots of fun. Also the Thai people really made
the holiday too – they are so welcoming and friendly and will do anything to help you.
Most speak some English as well which was good for us.
The low points would have been coming to terms with the high level pollution, smell,
food/water safety and roaming stray dogs everywhere. The canal trip in Bangkok was
an eye opener – people living in such poverty and filth yet still happy!!
They are very resilient.
Everything you booked for us went very smoothly thank you.
I will be contacting you again soon about the possibility of Peter and I doing a trip to
the US – either next winter or the year after, depending on how much money we will need.
I will get some ideas together first and email you with them.
Hi Sue, yep home safe and sound. Had a great time and every thing went to plan,
thank you very much!! Weather could have been better, didn’t get out to Great Barrier Reef
but the birthday boy had a great time regardless. Was a super family time, make sure you
do the same with your wee cherubs as they grow up too fast. Will always be keen for
holidays though haha. Once again thanks for making our hols stress free Sue.
Robynn and Maurice
Well I am back home and back to work after a wonderful trip. The 2 months in Canada on the way home was awesome. Thanks for all your advice and assistance, it really made the trip much easier and more enjoyable to know I had your support. I look forward to dealing with you again when we head back to Europe.
I tell all my friends and colleagues, “don’t think about planning to leave NZ without Sue Ketel at the helm of your travel plans!” From amazing and smart advice and ideas, meticulous planning and follow up, Sue is a gem; a great personality and talented travel agent. Your travel insurance will only help you so much when you’re stuck in the back of beyond – but knowing that I can call on Sue from anywhere in the world at any time gives me the greatest peace of mind. Oh and she’s saves me money as well.
Conferences and Events Ltd
We just want to say a huge thank you to you for all your help, you were amazing getting all that sorted so quickly for us. It made something difficult possible.
Thank-you very much for your enquiry and for arranging my flights and Australian visa which all went without a hitch. In addition to coping with the time difference, I now have the change between southern hemisphere summer and northern hemisphere winter- not snow but sub-zero temperatures. The trip was very successful and again thank-you for the orgnaisational role you played so well.
Liverpool Law School
University of Liverpool
Just a quick line to say thank you for the wonderful break away to Melbourne. The hotel was great, superb location, friendly staff, clean. The flight was great and we were pleasantly surprised that we had videos and food!! We had a good look around and some quality time together and ate too much!
All the best
Dixie and Terry
Thank you Sue & Katrina for all the great work you did to ensure that our holiday went to plan. It was awesome being able to call you from Rarotonga when we needed some extra assistance. Thank you for delivering a fantastic service … we will be back in touch when we are planning our next holiday!!
Greg & Bernadette Gardiner
We had an excellent trip thanks in large part to your very efficient organisation of our travel. Thanks again very much for all your efforts on our behalf, Sue. Hopefully, we shall be up for more adventures before too long!
Thanks. It was great. We did a lot more than we expected. Getting around with a car was easy. Even went to the Australian Zoo! Wasn’t expecting to do that. Quite cool. The place we stayed was a good location, with easy access to beach, pool, and restaurant next door. So if we didn’t want to go far we didn’t have to. Looking at the options I think we had the best spot in Coolum. Our favorite places if we went back would be Noosa, or Maloolaba, though we would go back to Coolum being so central. Lovely weather, got out before it got too hot!
Thanks for putting us in the right direction.
Thank you so much for everything you did to make our trip AMAZING!! We had the best time, we really didn’t want to come home yesterday! Everything was perfect, our room was awesome with an amazing view, even the flight times weren’t too bad, the only teeny tiny hick up was with the car but it wasn’t an issue and no fault of anyone’s, it poured with rain the night we arrived and all the convertibles leak so the car was wet inside, they just gave us the choice of if we still wanted it or another car instead. The weather was nearly perfect, we only had one wet windy day but we still got out and did stuff. other than that we had stunning days. We are already thinking of our next trip back!
We really appreciate all your help and will be recommending you to anyone and everyone!! And we will be in touch to book the next trip!