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What My Clients Say

Sue has organised my overseas personal and business travel since I moved to New Zealand in 2006. She is always approachable, friendly and very professional. The benefit of having an experienced, knowledgeable broker looking after my arrangements makes booking travel quick and stress free. This was demonstrated in a recent holiday to Fiji with my wife, when Sue’s help in resolving an unexpected last minute flight change was invaluable. I have every confidence that my travel arrangements are in safe hands. Thank you Sue!!
Chris Barrett
Sunderland Marine Insurance Company Limited

For many years now I have used Sue as our travel agent for all our overseas travel, both in an advisory capacity regarding options available and destination choices etc.

Primarily  Sue can do as much or as little as you want in arranging Your Holiday travels, We found that flexibility very useful.

At all times I found Sue’s extensive experience and advice in all travel matters well considered and accurate. Looking forward to creating more holidays  once we are able to travel overseas again.
Janet and Ross

Over the last 10+ years, I’ve given Sue countless challenges that she has always handled easily with professionalism and wisdom. Sue took care of my first big overseas adventure, two North American challenges, my honeymoon, a move to and from Asia, trips on budgets and one last-minute trip with a young family and pregnant wife. Following these successes Sue took on two group bookings for us which she navigated countless logistical needs exceptionally well, while providing us with the experienced support we needed.  Sue now handles my workplace international travel needs, each year helping our young interns, often first-time travellers take on North America or Europe. The peace of mind Sue gives the parents, the young person and myself, the employer in these trips is priceless.

We continue to use Sue above other DIY travel sites as we know everything will be done right and amazingly well. If we ever need help with changes or insurance, I know with one email to Sue it will be sorted. The best thing about working with Sue is it’s easy and enjoyable.

Hi Sue, Ash and I would like to sincerely thank you for making our trip of a lifetime such an amazing experience. Your professionalism and the brilliant customer service we experienced in the planning, booking, follow-up whilst away (when the airline pilots were on strike), and having the courtesy and enthusiasm of wanting to meet over coffee on our return, to hear all about our experiences was greatly appreciated.
We could not recommend you more highly enough after what you kindly arranged for us without any hard sell or pressure despite us wanting to go outside the square a bit with the itinerary we planned despite have restrictive time frames and budget. Thanks so much Sue, you were awesome!! We not only look forward to doing business again but feel like we have gained a new friend too.
Love Karen and Ash xx

“When your son is getting married in a country you have never visited before and you want everything about your travel to go smoothly Sue is the person for the job! We had a most amazing time meeting our daughter-in-law’s family and celebrating their marriage in style in Cartagena, Colombia. Afterwards we explored Ecuador and then the beautiful city of Santiago en route home. Sue knows what we like, especially with accommodation options, and leaves nothing forgotten or overlooked  in the planning. Sue is always available and quick to respond if anything does come up, it feels so good to have someone you know and trust behind everything. Thanks so much Sue, looking forward to the next trip already!”
Sarah & Mike, Mapua

Hi Sue,
I have been meaning to write to say what a fabulous holiday we had again, thanks to your impeccable planning and organisation.  I am so pleased we took your advice and went for the tour  you recommended in Turkey as it was a sublime experience.  The tour guide was a most inspirational young man, fun to be with and extremely knowledgeable.   We really enjoyed Turkey and would actually like to go back – we didn’t expect that.   The rest of our holiday went – as usual – without a hitch.   The arrangements for our journey of a lifetime on the Orient Express, the other travel in France, Sark and the UK all went exactly as planned.

I must say that the six years of holidays we have booked with you, have all  been wonderful experiences  and really well organised.  You have always dealt with my questions, my – sometimes irrational –  concerns and requests and my  obsessions with patience and good humour.  I sometimes wonder if you actually even have a life because I have received email replies from you at some very late hours.  Although we have never experienced any problems with our travel, it is a comfort to know that you are so accessible if anything did ever go wrong.

As I write, I am in the middle of organising a short holiday this year and am already thinking about arrangements for next year.  It really is so helpful to be able to contact you with a vague plot and then work together to turn it into something exciting.

Thank you!
Mary Garner
Mary & Murray Garner
KERERU HOUSE- Clifftop Accommodation

For over 12 years Sue has taken care of all my personal and business overseas travel
requirements. I can recall only one problem arising in all that time and Sue quickly and
efficiently remedied it.
Prompt, thorough, pleasant, and professional, in all she does.
Sue makes travel easy. She is pleasure to work with.
John Archer
Freeman Group

Hi Sue,
Just wanted to say THANKS A MILLION!
The holiday was great – no glitches, no problems, just happiness and smiles all the way.
We’ll be back to see you for the next one … one day soon we hope???
Fond regards
Teressa and Brian

We had a really great holiday thank you.  We all got on really well together and chilled out
big time which is just what Pete and I needed.  Josie had a ball at the markets.
The highlight for us all though was the Marriott Resort.  It was just beautiful – like a wee
patch of paradise in what is essentially still a 3rd world country.  The level of service there
and the standard of the resort couldn’t be faulted and is certainly many steps above anything
we have experienced before.
The temples in Bangkok were amazing.  The elephant trek we did was lovely (arranged at
the resort) and the boat trip to Phi Phi was lots of fun.  Also the Thai people really made
the holiday too – they are so welcoming and friendly and will do anything to help you.
Most speak some English as well which was good for us.
The low points would have been coming to terms with the high level pollution, smell,
food/water safety and roaming stray dogs everywhere.  The canal trip in Bangkok was
an eye opener – people living in such poverty and filth yet still happy!!
They are very resilient.
Everything you booked for us went very smoothly thank you.
I will be contacting you again soon about the possibility of Peter and I doing a trip to
the US – either next winter or the year after, depending on how much money we will need.
I will get some ideas together first and email you with them.

I tell all my friends and colleagues, “don’t think about  planning to leave NZ without Sue Ketel at the helm of your travel plans!”  From amazing and smart advice and ideas, meticulous planning and follow up, Sue is a gem; a great personality and talented travel agent.  Your travel insurance will only help you so much when you’re stuck in the back of beyond – but knowing that I can call on Sue from anywhere in the world at any time gives me the greatest peace of mind.  Oh and she’s saves me money as well.
Janet Matheson
Managing Director
Conferences and Events Ltd

We just want to say a huge thank you to you for all your help, you were amazing getting all that sorted so quickly for us.  It made something difficult possible.
Thanks again.
Donna W

Hi Sue,
Thank-you very much for your enquiry and for arranging my flights and Australian visa which all went without a hitch. In addition to coping with the time difference, I now have the change between southern hemisphere summer and northern hemisphere winter- not snow but sub-zero temperatures. The trip was very successful and again thank-you for the orgnaisational role you played so well.
Best Wishes
Brian Thompson
Liverpool Law School
University of  Liverpool

Hi Sue,
Just a quick line to say thank you for the wonderful break away to Melbourne. The hotel was great, superb location, friendly staff, clean. The flight was great and we were pleasantly surprised that we had videos and food!!  We had a good look around and some quality time together and ate too much!
All the best
Dixie and Terry

Thank you Sue & Katrina for all the great work you did to ensure that our holiday went to plan.  It was awesome being able to call you from Rarotonga when we needed some extra assistance.  Thank you for delivering a fantastic service … we will be back in touch when we are planning our next holiday!!
Many Thanks
Greg & Bernadette Gardiner

We had an excellent trip thanks in large part to your very efficient organisation of our travel. Thanks again very much for all your efforts on our behalf, Sue. Hopefully, we shall be up for more adventures before too long!
Anne Poole

HI Sue
Thanks. It was great.  We did a lot more than we expected. Getting around with a car was easy. Even went to the Australian Zoo! Wasn’t expecting to do that. Quite cool. The place we stayed was a good location, with easy access to beach, pool, and restaurant next door. So if we didn’t want to go far we didn’t have to.  Looking at the options I think we had the best spot in Coolum.  Our  favorite places if we went back would be Noosa, or Maloolaba, though we would go back to Coolum being so central.  Lovely weather, got out before it got too hot!
Thanks for putting us in the right direction.

Hi Sue
Thank you so much for everything you did to make our trip AMAZING!!  We had the best time, we really didn’t want to come home yesterday!  Everything was perfect, our room was awesome with an amazing view, even the flight times weren’t too bad, the only teeny tiny hick up was with the car but it wasn’t an issue and no fault of anyone’s, it poured with rain the night we arrived and all the convertibles leak so the car was wet inside, they just gave us the choice of if we still wanted it or another car instead.  The weather was nearly perfect, we only had one wet windy day but we still got out and did stuff.  other than that we had stunning days.  We are already thinking of our next trip back!
We really appreciate all your help and will be recommending you to anyone and everyone!!  And we will be in touch to book the next trip!

Thanks heaps

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